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Frequently Asked Questions
If you have additional questions feel free to email me at [email protected]
What's your return policy?
I aim to get every order, commission and sale safely in your hands to enjoy!
All sales of original artwork and commissions are final.
If you wish to return a reproduction print, a restocking fee amounting to 20% of the print (and varnish, if applicable) cost will be applied. The remaining balance will become a store credit that can be applied towards another original painting or print for up to one year (12 months) from the time of the original purchase. You have 14 days to contact me by email and request a return. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, you will receive a store credit within 14 days.
At this time, this arrangement is only available for artwork sent within the United States.
Do you offer payment options?
Yes! I offer payment plans for orders over $1000.
How it works:
- A 30% deposit is required to reserve the artwork chosen. (A larger deposit may be required for commissioned paintings on larger canvases, or complex projects.)
- Monthly payments via PayPal or Stripe invoicing can be spread over a maximum of 6 months.
- Once you make the initial deposit, I will hold the artwork until the balance is paid in full. If applicable, fees for packaging/shipping are calculated and added to the last installment.
- Payment plan example:
$2,000 total (this includes tax and shipping costs)
30% down payment = $600
4 monthly installments = $350 each
Cancellation terms for a payment plan:
If you have initiated a payment plan and for some reason, after having made one or more payments, wish to cancel further payments, you may do so, with the following conditions:
- You must notify me immediately so that I can put the artwork back on the market.
- The payments already made are non-refundable, but they may be used as a store credit and applied to other artwork(s) for up to one year (12 months) from time of payment plan cancellation. After one year, the store credit will be forfeited and applied as a service fee (compensation for having kept the artwork unavailable for other people to purchase it).
Nonpayment & failure to communicate:
If you can’t make a monthly payment, please let me know as quickly as possible. If I receive no payment or communication from you for 60 consecutive days, you will be in default, and the payment plan (contract) will be terminated. The reserved artwork will go back on the market, and you will forfeit whatever payments you have already made.
Can I pick up my artwork from your studio?
Absolutely! You are also welcome & encouraged to pick up your original artwork in person at my home studio in Raleigh, North Carolina. Choose “Local pickup” at checkout to forgo shipping fees altogether and we will work out a time to meet via email.
How is my artwork going to be shipped?
All artwork is wrapped in glassine paper, cardboard and cushioning sent in a sturdy box or padded mailer.
Shipping Costs
Shipping costs are calculated at checkout based on package weight and distance. If there is any discrepancy -/+ we will let you know via email.
Shipping costs cover fees, packaging supplies, time, labor, and storage. If the shipping cost estimated at checkout is not equal to the actual cost of shipping, the customer will be billed for the overage amount.
International Shipments
Send me an e-mail with your complete address for delivery options and to get an accurate shipping quote.
Overseas shipments (outside the US) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
What if my artwork arrives damaged?
All artwork is carefully packed and wrapped so that it arrives undamaged. I am not liable for factors outside my control such as mishandling or failed delivery by the shipping service (UPS, FedEx, USPS, international carriers, etc.), and any damage incurred post-delivery. That being said, if you receive a painting or a print that has been damaged in transit, please contact me within 7 days and send photos. I will work with you on a case-by-case basis to see if there’s a way to rectify the situation.
Retail & Galleries
I am honored you would like my artwork on your walls and in your shop! Gallery owners, please send me an email to discuss your gallery and ideas. [email protected]
Who owns the artwork?
I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the Collector has purchased the full or partial rights to the artwork (this is in addition to purchasing the original).
The Collector or buyer may not reproduce the artwork in any way without written permission.
If the artwork ends up being reproduced in a magazine or other media I only ask for credit.
When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.
Please let me know if you are interested in purchasing full or partial rights to your painting. Some collectors choose to purchase my right to reproduce the artwork to ensure it will never become a print. I am happy to discuss if you would like!
